Prior to the EHL Advisory Services, Zoe has nearly 20 years career in multi-national culture organizations at Hospitality & Non-Hospitality Industry. With a proven record of professional experience in opening and operating various and different positioning brands: e.g., Luxury, Lifestyle and Full Service etc., She is equipped with broad background and comprehension in Brand & Service Culture Shaping, Property Opening & Operations, Customer & Employee Experience and Service Design, Service Excellence & Quality Assurance, Learning & People Development, Talent Management and Leadership Development. Since 2019 at EAS, she has been actively involved in Consulting Service Solution design, project management and delivery in industrial sectors of Hospitality, Leading Optical Technology, Property Management, Luxury Shopping Centre, Luxury Automobile, Luxury vehicle & chauffeur, Senior Care, Education, etc.
Facilitating & Consulting; Concept Development; Service Excellence Strategy Implement; Customer Experience & Employee Experience Design; Carrer and Learning System Establish; Talent Management and Leadership Shaping
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