"Today’s modern world is packed with global challenges. Sometimes it can seem as though there are too many – from the climate crisis, inequalities, unemployment, security, lack of education, technological advancements, scarcity of resources, global logistical nightmares…
Where do we even start? Which issues are the most urgent? And can our business thrive while making a contribution?
It is not as simple as consuming less resources while delivering more value. To be successful, businesses and governments must deliver better quality of life… which demands that the human be put back at the center of all our decisions.
One industry sees human centricity as its lifeblood: hospitality.
Human centricity in hospitality goes far beyond great customer service, it starts with designing living spaces, facilitating public-private cooperation in the education and corporate sector to revive cities and regions rethinking destinations, redefining service offering and quality, achieving business excellence, staff satisfaction, customer engagement.
At EHL, the world’s reference in hospitality education, our Advisory Services consultants have supported many private and public stakeholders in adopting a hospitality lens to drive their projects.
The impact we have witnessed reaches far beyond better market attractiveness, higher user satisfaction, or sustainability: the hospitality lens fosters positive change and inspires us to rethink the way we live, work, play and make investment decisions."
André Mack
Managing Director a.i at EHL Advisory Services
