Étienne Mercier has over 30 years of experience in hotel development and opening, hospitality business transformation projects, professional training and guest quality experience. Étienne Mercier actively participated in the opening and development of Disneyland Paris, as well as many hotels and aparthotels around the world. He has led the development of Disney University and the Accor Academy internationally. He is specialized in designing and delivering quality of service and excellence in customer service. Étienne is passionate about managing transformation projects and developing teams through a culture focused on added value and entrepreneurship. He brings a strategic understanding for all stakeholders to improve business and operational efficiency with an adaptability and focus on what matters to deliver projects on time while maintaining a guest centric approach.
Facility management; Coaching; Training; Concept development
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