Caroline Lagon specializes in Quality Management and Customer Experience. Through processes, standards and service excellence methods, she helps you increase satisfaction and performances. As Director of Quality at a corporate level - managing guest experience for 5 iconic luxury hotels in Europe and in Israel - Caroline has been successful in bringing guest satisfaction to the highest level, enhancing customer experience and employee engagement. She has an extended experience in coaching managers, training teams and implementing quality processes in the service sectors. Recognized for her expertise, she also sits at the advisory board of The Leading Hotels of the World, for all matters related to standards, luxury and best practices.
Facility management; Coaching; Training; Luxury hospitality
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