Hotel Performance Analysis


Assess the performance of your hotel and pinpoint your areas of improvement with the EHL PULSE-TAKER.

Long-Term Performance

EHL's hospitality experts have designed the "Hotel Pulse-Taker" to accelerate your path to continuous success.

While your hotel’s survival today is closely linked to its current financial performance, its long term success is driven by a wider set of strategic, financial and operational dimensions.

With Hotel Performance Analysis EHL PULSE-TAKER you identify your opportunities or threats with expert advice from the largest Swiss hospitality advisory services.


Free Initial Self-Assessment

Get a first glimpse of your hotel performance
with this free initial assessment (30 questions) with the EHL Pulse-Taker

Estimated completion time: 5 minutes


Evaluate Your Hotel Success

The Hotel Pulse-Taker is an online hotel performance analysis tool that allows you to evaluate the sustainability of your hotel success based on the latest industry standards.

It includes: 

  • A multidimensional questionnaire.
  • A complete report showcasing your hotel's areas of strengths and weaknesses.
  • A detailed improvement plan for your hotel, by one of our industry experts.
  • A 2-hour feedback session with a senior EHL hospitality consultant or an industry expert.

Appraisal Method

Research shows that traditional performance indicators such as occupancy rate, ADR and RevPar, if used in isolation, may be poor predictors of a hotel future performance.

Pulse-Taker will analyze your hotel along 6 pillars of a sustained hotel performance, each including a range of indicators: 

  • Service Excellence
    Review score, customer focus, brand standards...
  • Finance
    Financial KPIs, RIO investments, operational efficiency...
  • Sales Performance
    RevPAR, online marketing activities, segments & channels...
  • Asset Management
    Location, FF&E, property value...
  • Innovation
    Review process, consumer trends, IT systems...
  • Health & Safety
    Risk analysis, quality labels, safety procedures...

EHL Insights

More EHL Insights

by subject :

Hospitality Industry
Education Industry & Expertise
Healthcare Systems & Service Industry
Luxury Industry
Automotive & Mobility Industry
Customer Experience
Strategy, Innovation, Business Transformation
Operational Performance