Do you really put humans at the center of all your investment decisions?

With physical resources that are becoming scarcer and more precious as time goes by, dematerialization is changing the way we think about spaces and their usage. The push for sustainability and the Covid-19 effects have made digitalization a cornerstone of any real estate development and a way to be more innovative, more agile. But hospitality real estate is not just about consuming less resources while delivering more value. To be successful, hospitality real estate must deliver better quality of life… which demands that the human be put back at the center of all our investment decisions.
Human centricity is the lifeblood of hospitality, and it goes far beyond great customer service. It starts with designing living spaces, rethinking destinations, and extends to defining service offering and quality, achieving operational excellence, staff satisfaction and customer engagement. All these elements are also essential ingredients of an urban or facility development project.
EHL Advisory, Route de Cojonnex 18, 1000 Lausanne 25 – Switzerland – Tel. 021 785 13 92