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ACCEPT

Who we are

We are the experts in hospitality education and business from EHL, at your service.

Our purpose is to raise the level of excellence in your organization with solutions that help you tackle contemporary challenges and prepare for future growth. EHL Advisory Services is the largest Swiss hospitality advisory services firm and the most advanced house of knowledge for hospitality education and business development.

We bring the expertise of the world’s leading hospitality management schools to prepare learning centers and business for future success, and we benefit from the vast resources of the group to create business opportunities and develop talent where the industry needs us most.

Founded in 1976, EHL Advisory Services is a member of EHL Group, along with the prestigious Ecole hôtelière de Lausanne, which consistently ranks among the best Universities of Hospitality Management in the world.

in Hospitality...& other sectors

We are driving change and helping your organization to make an impact that matters for your customers.

Our consultants and partners from all around the world bring diverse thinking and have an in-depth knowledge and experience gained from working on some of the most complex Hospitality challenges around the globe. We help your organization develop the strategies and implement the solutions that build business value and drive performance.

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The Bank and Finance Industry Improving the customer experience
The Pharmaceutical and Healthcare Industry Implementing customer service excellence
The Construction Industry Mastering relationships with luxury trade clients

Advisory Services

High impact solutions for your business

People Search & management support

Sourcing and developing talent

Executive Education

Design and delivery of Executive Education programmes for hospitality and service industries

Our team

To be the best, you have to employ world champions; and that’s the ideal way to describe EHL Advisory Services members: multicultural, fine-tuned with diverse experience, like hardworking athletes, who do not cease in their endeavours to be ahead of the game, for you.

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Olivier Roux Senior Managing Director at EHL Advisory Services

Olivier Roux began his professional career with IBM Switzerland where he took on sales responsibilities before accepting several leadership positions initially in Zurich, Switzerland, and then moving to the global headquarters in New York to lead the global insurance strategy and marketing for three years. In 2000, Olivier Roux joined Accenture to lead the business development and sales & marketing for the Financial Services sector. Primary achievements include contributing to the business strategy that led to repeated double digits of annual growth. He was appointed partner in 2006, and in 2007, Mr. Roux expanded his responsibilities to lead a global team of 500 professionals across 42 mature and 10 developing countries, including a marketing shared service function based in Delhi, Manila and South Africa. In September 2014, Mr. Roux and his family relocated to Lausanne, Switzerland, where he accepted a position as Chief Marketing & Communications Officer for EHL Group. As a member of the Executive Committee he oversees Business Development, Marketing, Communications, Admissions and Alumni and Industry Relations for the Group. From September 2018, he took on the role of Senior Managing Director of EHL Group’s consulting branch, EHL Advisory Services, in addition to his mandate as CMCO of EHL Group. Within these extended responsibilities, Mr Roux oversees the continued development of EHL Advisory activities which has offices in Lausanne, Delhi and Beijing, and operations in over 30 countries worldwide. He studied Business and Economics at the University of Lausanne (HEC), where he obtained a Master of Business and Economics in 1985. He is fluent in English, French and German.

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André Mack Director at EHL Advisory Services

André has an extensive career in the in-flight catering industry and specialized in the areas of customer service and business process re-engineering.

He is both Director, EHL Advisory Services, and faculty member, Ecole hoteliere de Lausanne, lecturing on project management and consulting. André facilitated seminars on product development, strategic resilience, branding and customer service strategies within the hospitality industry. The consulting mandates in operational and quality auditing of hospitality business units, re-engineering of management and operational processes, project management for hotels new builds, strategic business analysis, as well as the development of hospitality learning centers, have allowed him to touch base in New York, Sydney and many countries between these two destinations.

Andre is an alumnus of HSG (University of St. Gallen) and of Ecole hoteliere de Lausanne. He speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.

Besides walking with his two children and his wife, Andre appreciates particularly good food, good wine and the unique atmosphere of a Swiss chalet with its chimney fire.

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Chen Bao Director and Country Head of China

Director and Country Head of EHL Advisory Services China, Chen is responsible for developing and overseeing advisory and educational services.

Chen has solid knowledge and experience in the hospitality industry. He started his career in hotel operations working with the Four Seasons Hotel Group in Canada. On his return to China Chen worked as vice president of a local commercial real estate development company specializing in hotel investment and advisory services.

Chen has worked in over 30 cities conducting feasibility studies and investment due diligence for three large hotel companies with an asset portfolio of over 100 hotels. He is an expert in strategic investment advisory, operator selection, contract negotiations and operational asset management.

Additionally, Chen has extensive experience in people leadership. He has managed over 120 employees across teams responsible for day-to-day operations, leasing activities for commercial real estate projects, running luxury serviced villas, Grade A office buildings and retail space.

An alumnus of Ecole hoteliere de Lausanne (EHL), Chen is fluent in Chinese, English and French. When not at work, he likes to spend time with his twin boys and his wife. He is an admirer of Chinese art and enjoys Chinese handicrafts over a good pot of tea or a fine glass of wine.

Areas of Focus:

  • School Development
  • Asset Management
  • E-business Strategy
  • Hospitality Concept Development
  • Training Development
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Guanlu Feng Director China

Director at EHL Advisory Services China, Guanlu is responsible for focusing on overall business expansion, developing a business growth strategy and building the organisational structure.

Prior to EHL Guanlu worked as director for international development with the Wyndham Hotel Group based in Shanghai. He gained extensive experience in developing full-managed and franchised hotels, as well as maintained a strong network with well-known owners in the region. With his past experience at HVS, Guanlu gained comprehensive knowledge in hospitality consulting, valuations and conducting feasibility studies for over 70 projects – including several hotels, serviced apartments, and tourism master plans. His other leading role at HVS was expanding business and driving revenue for their China office.

A graduate of Ecole hoteliere de Lausanne (EHL) – class of 2007, Guanlu also possesses an associate degree in Hotel and Restaurant Management from EHL. He is fluent in Chinese and English and has a practical command over the French language. When he is not working Guanlu enjoys spending time with his family and friends. He is fond of traveling and is a connoisseur of gourmet food and fine wine.

 Areas of Focus:

  • Opportunity and Feasibility Study
  • Tourism Destination Development
  • Hotel Pre-opening
  • Operator Selection
  • Service Excellence
Aman Aditya SACHDEV

Aman Aditya Sachdev Director and Country Head India

Aman is a Director and Country Head – India at EHL Advisory Services. With over twenty years of managerial, executive leadership and board level professional experience in the hospitality industry, Aman’s experience in the business spans corporate business strategy development & execution, new concept & brand development, real estate development & acquisitions, asset management, project management, hotel & resort operations, business development, hospitality higher education and hospitality professional education. He has executed assignments across South Asia, South-East Asia, Europe, the Middle East and Africa.

Prior to joining EHL Advisory Services, Aman held the position of Senior Vice President – South Asia and South-East Asia & Executive Director – India for one of the largest hotel & resort brands in the Middle East and North African/MENA region. An alumnus of Ecole hôtelière de Lausanne (EHL), Switzerland, Aman graduated at the top of his Master degree class at EHL.

Aman is an affable yet focused and determined business consultant, known for developing innovative and application based solutions at high quality output levels.

He is fluent in English, Hindi and Punjabi and has a working knowledge of French.

Areas of Focus:

  • Corporate strategy development & execution,
  • New concept & brand development,
  • Real estate development & acquisitions,
  • Real estate asset management,
  • Asset Management,
  • Project management,
  • Hotel & resort operations,
  • Business development and,
  • Hospitality higher education and professional education.
Praveen ROY

Praveen Roy Associate Director India

As an Associate Director at the EHL Advisory Services office in India, Praveen is highly focused on aligning best in class Industry Associations, Vocational Training Partners and Governmental organisations to the efficiencies of the Vocational Education & Training (VET) Programs by EHL.

Praveen has extensive professional experience in the development and operations of Hospitality Higher Education and Hospitality Skill Development learning centres. His experience in setting-up and running of under graduate degree level programs and large-scale hospitality skilling businesses in India and the Middle East has helped him understand the needs of the ever-growing hospitality training and education sectors. He was a key player in the development of the National Skills Development and Qualification Framework for India, which gives him a strong and well-rounded understanding of the Training and Skill Development ecosystem.

Praveen holds undergraduate hospitality management qualifications from India and Switzerland; he also holds a Master’s degree in International Hospitality Management from the University of Buckingham, United Kingdom. With his work experience in Europe, Middle East, Japan and India, Praveen brings with him immense understanding of the hospitality industry in the fields of operations, education, skilling and people development.

A native Hindi speaker, Praveen is fluent in English and many Indian regional languages. He has some understanding of Arabic and French.

Areas of Focus

  • Hospitality Vocational Education and Training
  • Hospitality Higher Education
  • People Learning & Development
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Ray F. Iunius Director Business Development Switzerland

Prof. Dr Ray F. Iunius is the author of various academic and professional articles published by journals in the management of services, technology, and innovation. He is also the author of a number of books such as « Industrie de l’accueil », « Hôtellerie de Luxe », « La gestion des spas », “Un Hôtel, un modèle ?” in de Boeck editions and co-author of the “Lausanne Report on the future of Hospitality Industry.”

He is the founder of the Ecole hôtelière de Lausanne Institute of Technology and Entrepreneurship (EHLITE), the Institute for Innovation and Entrepreneurship (INTEHL), the Students Business Projects (SBP), the EHLITE magazine, and the Chair of Innovation Paul Dubrule.

Ray earns a BSc, MS and PhD in Technical Sciences from the University of Transylvania Brasov and an MBA and PhD from the Faculty of Business and Economics (HEC) of the Lausanne University. He is currently Director of Business Development at EHL Advisory Services.

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Catherine Rey Sales & Marketing Manager Switzerland

Catherine joined EHL Advisory Services as Sales & Marketing Manager in December 2015. Her role involves developing and implementing the EHL Advisory’s Sales & Marketing plan and promote the Advisory portfolio around the globe.

Prior to EHL she worked in the International Education industry for over 5 years both in Mexico and Switzerland, where she moved with her family in 2013. She represented in Latin America prestigious wine and spirit brands within the Hospitality industry for over 10 years. She worked closely with International Hotels, government institutions and corporate executives and multinationals and had to support them in the international implementation of their educational projects.

She is a graduate in International Business from the University of Blaise-Pascal in Clermont-Ferrand France and spent her last year of study in the University of Oklahoma Price College of Business USA. She followed several wine and spirit training both in France and Mexico. She lived in 5 different countries and enjoy multicultural environments where relationships, new ideas, innovation and original concepts are valued. She appreciates being challenged and strongly believe in enhancing the customer experience to growing the business.

While not at work, she enjoys spending time with her daughter and husband and go for long walks by the lake. She is passionate about wine and like to organize tastings of wines from different regions and countries for her family and friends.

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Christine Moscioni Office Manager Switzerland

Christine is the Office Manager of EHL Advisory Services. Her role consists of ensuring a smooth run of the Office and the general administration.

Prior to joining the Advisory team in September 2013, Christine held several positions as Executive Assistant in international companies, namely in the hospitality and education industry. She also worked at Ecole hoteliere de Lausanne between 2000 and 2008 as assistant to the General Director.

Native from Italy, Christine speaks French, English and of course Italian. When not in the office, Christine spends time with her family and friends. Cooking, biking, and painting are some of the many activities Christine enjoys.

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Morgane Baumgartner Administrative & Client Coordinator Switzerland

Morgane joined EHL Advisory in April 2018, after graduating from her Swiss commercial education in 2014 and working four years as a secretary in Law firms. Her role as an Administrative & Client Coordinator consists of being an administrative support for the company. As part of her activities, she is responsible for event organisation, logistics, operations related to learning centres activities and to oversee organisational aspects of EHL Advisory clients’ coordination. Morgane is Swiss, she speaks French and English fluently. Her current objective is to improve her knowledge in Italian and Spanish languages, as she possesses both these cultures in her DNA. Out of the office, she enjoys cinema, reading, cooking and spending time with her friends and family.

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Annabelle Baechler Executive Education Coordinator Switzerland

Annabelle joined EHL Advisory in June 2018 as Executive Education Coordinator. She provides administrative support and coordination for Professional Education but also for all operational functions including event planning and logistics. Prior to joining EHL, Annabelle has been graduated from the Swiss Banking Association. She worked 8 years in retail and hospitality. Annabelle is Swiss and Mauritian. She is born and raised in Switzerland. She speaks French and English fluently. She’s still improving her Italian and German. When not at EHL, she enjoys spending time with her family and friends. She likes traveling and discovering new cultures. She’s passionate about decoration and interior architecture.

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Linda Papasidero Consultant Switzerland

Prior to joining EHL Advisory in August 2009, she handled several project development portfolios in international cooperation and executive education for the city of Lausanne. She then joined EHL in the Academic Department where she coordinated communication and academic advice activities.

Her responsibilities at EHL Advisory include the quality maintenance of EHL certified schools through marketing and academic consulting support, development of learning centres around the world and delivery of executive education courses.

Linda holds a Master of Arts, International Relations, from the Graduate Institute of International Studies, Geneva and a Post-Graduate Diploma in Marketing Management from HEC Lausanne.

Though she grew up in Lausanne, Linda has Mediterranean blood as she is originally from Spain and Italy. Thanks to her cultural diversity and interest in languages, she speaks French, Italian, Spanish, English and basic German. She is currently learning Arabic.

After work and during weekends, she practices martial arts, snowboarding, roller skating and taking long walks in the forest. She also enjoys spending time with family and friends, especially around good food and extra-large servings of chocolate desserts!

NAEMIE

Naémie Kesraoui Associate Switzerland

Naémie joined EHL Advisory as an Associate in September 2019, after graduating from the Ecole Hôtelière de Lausanne with a Bachelor’s degree in International Hospitality Management. Her responsibilities at EHL Advisory involve business development activities, and the planning and execution of EHL Academy programmes. EHL Academy is an opportunity for youngsters, professionals, staff and faculty from educational institutions and companies, to experience Swissness and the EHL educational philosophy, programmes, values and DNA at all EHL campuses and in the partner facilities, around the world.

Prior to studying at EHL, Naémie worked for six months in Marketing and Communication at a professional football club in Geneva. She also worked at ThinkSport, a b2b sport company. Keen on acquiring further experience in the hospitality industry, Naémie joined as a trainee the front office team of a three-star-superior hotel suite residence in Nyon, Switzerland. Beside her studies, Naémie has worked at EHL as a Student Assistant in the Alumni and Industry Relations Department. Her role was mainly to assist in the organization of the Career Fair, to recruit and manage 80 Ambassadors during the event and help with administrative tasks.

Naémie is French and Swiss. Outside work, she enjoys travelling and discovering culture; she speaks fluently French and English, and knows some Spanish from living a few months in Spain. She also enjoys running, long walks and skiing in winter.

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Jens-Henning Peters Consultant Switzerland

Jens-Henning joined EHL Advisory Services in 2015. He actively works with clients in more than 10 countries, developing learning centers, providing strategic advisory, management support and training. When in Lausanne, he is developing and implementing new services for EHL Advisory. Next to a Bachelor of Science in International Hospitality Management from the Ecole hôtelière de Lausanne (EHL), Jens-Henning also holds a Federal Diploma as Management Assistant in Hotel and Hospitality from the German Chamber of Industry and Commerce. At EHL Advisory he manages a broad range of projects: He created a culinary school with several F&B outlets in the heart of Bangkok, guided the development of fully integrated hotel school for 1’000 students together with a lifestyle hotel in Manila, developed high-end restaurant concepts for the Middle-East, created & rolled out innovation workshops, etc. Prior to joining EHL Advisory, Jens-Henning has spent 10 years in various positions for leading hotels, restaurants, catering companies across Europe, building a solid understanding of operations, management & strategy in the hospitality industry. Of German descent, his mother tongue is German and he speaks English & French fluently. As a passionate cook, he enjoys recreating dishes and flavors he discovers during his travels.

When not at EHL Advisory, he enjoys riding his motorcycle and taking photographs. Jens-Henning is a passionate cook, always trying out new recipes he discovers on his travels.

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Christophe Meylan Learning Manager Switzerland

Sidhant BEDI

Sidhant Bedi Consultant India

At EHL Advisory Services, Sidhant is a Consultant and a part of the VET by EHL business line for the India office, responsible for setting up licensed VET centres across South Asia and the Middle East.  His positive approach helps him generate new business opportunities and provide end-to-end support in the opening of new VET centres by designing policies and procedures, content design & delivery methodologies and implementation of the Learning Management System.

Prior to EHL Advisory Services, he worked in the hospitality industry for eight years with a Luxury Brand in various managerial positions. Post his tenure in hospitality, he moved into the field of Learning and Development, where he has designed and delivered extensive training programs within the hospitality space for entry level to managerial level employees. In his last role here, he was heading the Pan India Training Operations for a leading hospitality chain & implementing innovative and customized tech based Training Solutions. He was a key contributor in building an Assisted Learning Intelligence Platform and implementation of a Natural Language Processing Platform (RCCA & Operational Guidance Tool) that transforms Guest Feedback into actionable insights.

Apart from being a graduate from one of top Hospitality Management Institution’s in India, he is also Train the Trainer certified.

He is fluent in English and Hindi.

Areas of Focus:

  • Vocational Education & Training
  • Customer Service Design
  • Hospitality Operations
  • Training Operations & Delivery
  • e-Learning & Blended Learning Solutions
  • Food & Beverage
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Rebecca Chenrong Liu Consultant China

As a consultant in China office, Rebecca Liu is mainly responsible for developing and implementing Vocational Education Training business by EHL in China.
She has been working in tourism development sector for years in areas of Glamping resorts, Centre Parcs, tourism destinations and eco-friendly mobile accommodations. Given her previous working experience between China and the Netherlands, she was in charge of intercultural communication, project management and brand localisation. Existing cases were outspreading from North to very South in China. The early training in Four Seasons Group embedded her an excellent foundation towards to luxury hotel operations and customer services.
Rebecca Liu is also a part-time university lecturer in Shanghai International Studies University leading bachelor hospitality management. All the classes and follow-up duties are conducted in English.
Rebecca Liu holds Bachelor Degree of Tourism & Event Management and Master Degree of International Hospitality Management from Glion Institute of Higher Education. She is proficient in Chinese Mandarin and English, familiar with French and Dutch, learning Indonesian Bahasa. While not at work, she loves travelling and reading, like to explore new concept of food and fine wine.

Areas of Focus:
– Vocational Education & Training
– Project management and implementation;
– Business planning and development;
– Customer service design;
– Content development ;

Sukrit DOGRA

Sukrit Dogra Junior Consultant India

At EHL Advisory Services, Sukrit is a Junior Consultant and is a part of the VET by EHL business line for the India office, responsible for setting up licensed VET centres across India and the Middle East. His key focus area is the integration of the Learning Management System as a part of the VET by EHL delivery methodology. Using an analytical approach, he provides end-to-end support in the opening of new VET centres and assists in generating new business opportunities.

Prior to EHL Advisory Services, he has worked in hospitality operations for over nine years where he established himself as a pre-opening specialist, having contributed to multiple five star hotel openings. He then diversified his portfolio into Learning and Development where he contributed to the ideation, build and execution of a Learning Management System and implementation of a Natural Language Processing Platform (RCCA & Operational Guidance Tool) that transforms Guest Feedback into actionable insights.

Apart from being a graduate from one of top Hospitality Management Institution’s in India, he is also Train the Trainer certified.

He is fluent in English and Hindi.

Areas of Focus:

  • Vocational Education & Training
  • Customer Service Design
  • Content Development
  • Training Operations & Delivery
  • e-Learning & Blended Learning Solutions
  • Pre-Opening
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Feng Guo Consultant China

Feng GUO was actively involved in many activities that improved the opportunities for young talents to progress within the hospitality industry. He joined  EHL Advisory Services at 2015 to fulfill his dream in consulting industry and is currently in charge of coordinating the overall development in EHL Advisory Services China.

Feng GUO started his career from 2012 as a Shangri-La’s Corporate Trainee (in Revenue Management) based in Shangri-La’s China World Hotel, Beijing. He had collected extensive knowledge and skills in Positioning, Data Analysis and Forecasting, and Non-Traditional Application of Revenue Management during this period till the end of 2013. After that he was invited to join Sales Team of China World Hotel and had won the Shangri-La’s Sales Excellence in consecutive 3 quarters while managing and developing international corporate accounts.

By actively involved in varies projects, Feng GUO had collected extensive knowledge and expertise by working with Mercedes-Benz, Pernod Ricard, Hoshinoya and other leading companies regionally and globally.

He holds a certification of Revenue Management from Cornell and a bachelor degree from a EHL certified school.

Philosophy and music could always bring him great pleasure, as well as reading books and exercising in the gym.

Areas of Focus

  • Opportunity Conceptualization
  • Feasibility Study & Business Plan
  • Business Development
  • Revenue Management
  • Branding & Customer Experience
WEI-CHENG CHEN

Wei Cheng Chen Senior Consultant Switzerland

Wei-Cheng is a Senior Consultant at EHL Advisory with 15 years of experience in the area of strategic consulting, luxury branding (FMCG and hospitality), customer experience and relationship management, hospitality education and business development. He believes that people are the source of every success and innovation. Thus, his growth is also based on people interaction, both directly and indirectly, and his aspiration is to assist companies in leveraging their most valuable asset (human capital) into a strategic power. He delivers business mandates related to strategic and operational management, talent sourcing and training, and development of hospitality institutions. As such, he has assisted many international organizations in the service sector – luxury goods company, insurance and banking – in designing and delivering tailored training programs to enhance their customer service excellence and experience; conducted quality audits to long-term clients and assist them to improve their business performance by analyzing their KPIs, management efficiency and financial results. He also develops hospitality learning centres around the globe and today, he overlooks a portfolio of 15 educational institutions enrolling more than 5000 students in 10 different countries. Prior to EHL Advisory, he worked in the hospitality industry in Argentina and Switzerland and also collected experience in the education sector. Wei was responsible for talent sourcing for Ecole hôtelière de Lausanne, recruiting young future leaders for the hospitality industry. Wei is a life member of Clare Hall, a constituent and graduate college of the University of Cambridge where he obtained his postgraduate degree (Executive MBA) from the Judge Business School. He is also alumnus of Ecole hôtelière de Lausanne, Switzerland and of the Escuela Internacional de Hotelería y Turismo CENCAP in Buenos Aires, Argentina. When he is not in the office, Wei is most probably traveling, discovering new cultures and learning new languages. He is also very fond of cooking and fine food. For this reason, you can often find Wei working out in the gym as well.

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Fabrizio Tovaglieri Consultant Switzerland

Fabrizio joined EHL Advisory Services in 2019. He predominantly works in advisory services and school certification projects across the broader APAC region where he delivers a wide range of education consulting services and activities. Prior to joining EHL, Fabrizio acquired extensive expertise in education management. His responsibilities ranged from international recruitment to business development and academic partnership. Over the past 10 years, Fabrizio conducted business in a variety of countries and regions including but not limited to Russia, Turkey, China and Latin America. He had the opportunity to know form close the nuances and features of some key national education systems and he proactively engaged in academic partnership ventures. Fabrizio is an alumnus of the Graduate Institute of International and Development Studies in Geneva where he majored in International Law. He also holds a BA hons. Degree in Political Science from the University of Milan. Originally from northern Italy, Fabrizio lived and worked in Paris, Geneva, Miami, New Delhi and Lausanne. He is a passionate skier and he enjoys sailing whenever possible.   Areas of Focus

  • EHL certification services
  • Academic advisory
  • School development, conception and design
  • Student recruitment
  • Academic audits and inspections
  • Education marketing and branding
  • Educational strategy formulation
  • Faculty training and development
  • Learning facilitation
  • Policy and standards development
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Victor Jaton Associate Switzerland

Victor graduated from the Ecole hôtelière de Lausanne in February 2017 and joined EHL Advisory in January 2019 as an Associate. His responsibilities involve advisory towards the creation of educational institutions around the globe, ensuring their sustainable development and assure quality. After his Bachelor degree in International Hospitality Management, he worked for EHLsmile, a Not-for-Profit organization, founded over 20 years ago, that creates and supports Vocational Hospitality Training Centers for young talents in developing countries. The organization collaborates with NGOs and GOs as a technical hospitality expert. Victor spent 6 months in India – Bodhgaya and another 6 months in Kathmandu – Nepal. During this time he was in charge of the pre-opening and opening of the Hospitality Vocational Training Centers. In his free time, Victor enjoys cooking, listening to music and playing tennis. Being exposed to fine dining and culinary excellence from a young age on, his family owns the famed fine dining restaurant in Lausanne, La Croix d’Ouchy; A gastronomic institution founded for more than 30 years ago.

Areas of Focus

  • Academic advisory
  • School development and conception
  • Strategic advisory
  • Academic audits and inspections
  • Education marketing and branding
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Jean-Baptiste Berguerand Consultant China

Consultant of EHL Advisory Services China, Jean-Baptiste’s (JB) role involves the development of food and beverage concept, hospitality operational planning and vocational training related activities.

Before joining EHL, Jean-Baptiste was general manager at Global Infusion Group Shanghai with over 60 staffs, managing China focused – Asia extended F&B and hospitality events, which includes Porsche Snowforce, Michelin Bibendum Challenge, Shenzhen Universiades, etc. With over 10 years working experiences in event, restaurant, kitchen and front office, JB has a strong operational background in all aspects of hospitality areas.

JB graduated from Ecole Hôtelière de Lausanne (EHL), he speaks French, German and English, as well as working-proficiency in Mandarin. He is very passionate about traveling and discovering new F&B experiences, mostly important, he is an enthusiast snowboarder.

Areas of Focus:

  • Food and beverage
  • Hospitality concept development
  • Restaurant and bar operations
  • Customer service design
  • Business analysis of SME
Avik BHATTACHARYA

Avik Bhattacharya Associate India

At EHL Advisory Services, Avik is an Associate and is a part of the Academic Advisory and Certification Vertical, responsible for managing relationships with certified schools in India. He is also actively involved in building collateral and engaging with prospective academic institutions in the region. Creative at heart and an analytical thinker, he is passionate about solving challenges using innovative solutions.

Prior to EHL Advisory Services, Avik graduated with a distinction from the Strathclyde Business School, Glasgow, with an MBA degree. He gained hospitality operational experience at various supervisory and managerial positions over a 6-year period of employment with Marriott International across multiple properties in India.

He is also a Chartered Manager registered with the Chartered Management Institute (CMI), United Kingdom and holds an Undergraduate Degree from the Institute of Hotel Management, Mumbai, India.

He is fluent in English, Hindi and Bengali and has a basic understanding of Japanese.

Areas of Focus:

  •  EHL Certification services
  • Academic Advisory
  • School Development
  • Business Model Generation
  • Education Marketing and Branding

 

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Chenqian Liang Associate China

Chenqian LIANG is a graduate of Adam Smith Business School of The University of Glasgow in UK with a Master’s degree in Management. She joined EHL Advisory Services as an Associate in October 2018 and her responsibilities include hospitality education development, research and marketing in China.

Prior to joining EHL, she has worked in the Front Office of Shangri – La Hotel and the Marketing of Wanda Vista Hotel for one year internship. Cross – departmental work has enabled her to have an in depth understanding of the hotel’s multi departments and unique views on consumer needs and consumer experience. She also worked in catering services for 10 months while studying in the UK. She was able to quickly clarify customer needs in a cross-cultural background and was good at gaining insight into consumer psychology through communication. Through her hotel industry work experience and solid academic background, she has certain advantages in understanding consumer psychology, market development and strategic decision – making.

Chenqian also holds a Bachelor’s degree in Tourism Management and Finance. She is native Chinese and speaks fluent English.

Areas of Focus:

  • Customer service experience design
  • Market research and analysis
  • Education development
  • Hospitality professional training
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Michelle Li Consultant China

Before joining EHL Advisory, Michelle has more than 25 years of experience in international hotel groups Marriott/Starwood, Hilton, FRHI/ Swissotel hotel management group and accumulated rich hotel management experience.

Michelle has extensive experience in marketing, revenue management, and hotel operations.

Michelle accumulated abundant marketing experience regarding pre opening, renovation and operation of luxury business and resort hotel in first and second tier city. She is especially skilled in dealing with the fast changing market, using new media and multiple channels to do marketing.

Michelle has a good command of English and is fond of gourmet and gathering with friends, reading and exercise are always her best choice to relax.

Areas of Focus:

  • Opportunity & Feasibility studies
  • Strategic Sales and Marketing Development
  • Revenue Management
  • Social Media/Channel Management
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Alexia Muteke Ceppi Senior Consultant Switzerland

Alexia Muteke-Ceppi has been in the field of international and hospitality education for the past fifteen years. As a senior consultant, she focuses in Business development, training and coaching of executives within the hospitality and service industries. She has designed and delivered courses in Leadership around the world.

With EHL Advisory, Alexia is a Senior Consultant, delivering executive education programs and consulting mandates in Europe, Middle East, Africa, Asia and Latin America. She holds a Bachelor’s degree in Education, Kenyatta University, Kenya and an MBA, Business School Lausanne, Switzerland.

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Tim Borgmann Consultant, Switzerland

Tim joined EHL Advisory Services as a Consultant in May 2019. His responsibilities at EHL Advisory focus on the creation and certification of educational institutions through advisory services and ensuring business activities development with a focus on projects in Africa, Europe, Latin America and the Middle East.

Prior to joining EHL Advisory, Tim worked for more than 15 years in private higher education management. He has profound experiences in managing school operations, international recruitment and business development, starting up new schools as well as developing corporate training programs for creative industries and the fashion and luxury industry. Tim conducted business in Western- and Eastern- Europe, Central-, East- and Southeast-Asia.

Tim is a native German speaker and speaks English, French and Italian.

While not in the office, Tim enjoys cooking, riding a motorcycle, playing with his Dobermann or strumming along to Rock and Blues music on a guitar.

Areas of Focus

  • EHL certification services
  • Academic advisory
  • School development and conception
  • Facilities, equipment and curriculum design
  • Student recruitment
  • Academic audits and inspections
  • Educational strategy formulation
  • Faculty training and development
  • Learning facilitation
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Cecilia Chollet Associate Switzerland

Cécilia joined EHL Advisory as an Associate in February 2019, after graduating from the Ecole hôtelière de Lausanne with a Bachelor’s degree in International Hospitality Management. Her responsibilities at EHL Advisory involve supporting the creation of educational institutions through advisory and ensuring business activities development with a focus on Middle East and Africa regions.

Prior to joining EHL Advisory, Cécilia worked in hotels in Switzerland and London respectively. Keen on acquiring further experience in the hospitality industry, Cécilia achieved an internship, as Project and Brand Manager Assistant at Mandarin Oriental in Hong Kong. Her role involved supervising projects execution and conducting changes in accordance to the group strategy. She worked in the banking industry, notably with Crédit Suisse where she conducted a project in order to improve the bank’s image and increase visibility among a new customer segment.

Cécilia is a native French speaker and also speaks English and Italian.

While not in the office, Cécilia loves discovering new culture by traveling across the world. She is passionate about cooking and oenology and she finds peacefulness through meditation and yoga.

Areas of Focus

  • Academic advisory
  • School development and conception
  • Strategic advisory
  • Academic audits and inspections
  • Business analysis
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Jos Jumelet Senior Consultant Switzerland

As a Senior Consultant, his role is to further develop the Professional Education Programs.

Jos is an operator at heart and has great experience in the field of hotel Management.

Since he started at EHL Advisory in 2011, he has been driving various mandates implementing “Hospitality” in various companies and industries such as health-care and retail in order to drive Customer & Guest Satisfaction

He is result oriented with a strong focus on quality and he has specific experience in Total Quality Management. He has an eye for detail and is passionate about delivering the best possible customer service.

Prior to joining EHL Advisory, Jos had an extensive career as a General Manager at different hotels with brands from InterContinental Hotels Group. He has experience in leading owned, managed and franchised hotels. He has also gained experience in the leisure industry, which reinforces his strong knowledge of owner – operator relations. Jos has been involved in hotel selling and acquisition as well as in rebranding.

He has experience in hotel renovations, extension projects and has overseen clustering activities. Jos is an alumnus of Ecole Hoteliere de Lausanne. He speaks English, French, German and his mother tongue Dutch.During his time out of the office, he enjoys being with his family at home, in the Swiss mountains or at the French Côte d’Azur where he will be motor boating and working on his barbecue skills while enjoying a good glass of wine.

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Franck Louveau Consultant Switzerland

As a Consultant in the Lausanne office, Franck is convinced that beyond strategic alignment,  employee engagement and customer engagement are the fundamentals of service excellence and competitive advantage leading to better business performance. For any compelling brand or service, the employees engagement (including partners) allows to create a seamless experience that can surpass customer expectation, hence engaging the customer to return and to recommend the service. Understanding the strategic intent of organisations, the dynamics – and the resilience –  of the stakeholders in the customer journey, the complexity of the service delivery would it be in the physical world or in the connected world, are all dimensions that need to be covered when addressing service excellence. Prior to joining EHL Advisory Services, Franck started his career in the IT industry (Alcatel-Lucent Enterprise/Business Communication) as a sales engineer and then business developer in charge of strategic partnerships, leading teams in France, Brazil, Sweden and the US. Earnest about his interest for hospitality management and customer care, Franck undertook the EHL Master program in 2012 to then move to a new set of leading roles as hotel manager and hotel director in various properties. Franck holds a Master of Sciences in Telecommunications from Telecom Bretagne, a Master of Business Administration from London Business School and a Master of Hospitality Administration from Ecole Hôtelière de Lausanne. He is a French native, business fluent in English, Spanish and Portuguese.

Areas of Focus

  • Customer service design
  • Employee engagement
  • Digital transformation & Digital Marketing
  • Business effectiveness and strategic alignment
  • Business Development
  • Strategic Partnerships
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Meygan Gerber Junior Consultant Switzerland

After receiving her Bachelor degree in International Hospitality Management from the Ecole hôtelière de Lausanne (EHL), Meygan joined EHL Advisory in March 2018, as an associate. Her responsibilities at EHL Advisory include supporting and coordinating various projects in the learning centres and executive education departments. Prior to joining EHL, Meygan worked in several hotels in Switzerland and Panama. With the willingness to explore more about the hospitality industry, she joined the Science Consulate of Switzerland in Boston as Junior Project Manager. Besides her studies at EHL, she was highly involved in the Admissions department to recruit future potential students. Meygan was born and raised in Switzerland and speaks French, English and Spanish. Her German skills are still in progress. While not being in the office, she enjoys being with her family and friends, discovering new countries, and taking picture to keep great memories.

Kanav MATA

Kanav Mata Consultant India

At EHL Advisory Services, Kanav is a Consultant based at the India office. As a key member of the Hospitality Advisory & Service DNA team, he is responsible for People, Process and Product development related solutions for hospitality and non-hospitality companies. Using his varied experience in the field of Hospitality and Learning & Development, he designs and delivers end-to-end solutions with a clear and measurable output. He is also responsible for generating new business opportunities and delivering various training mandates on Behavioral Skills, Service Excellence, Personal Excellence and Leadership Skills (across industry verticals) in India and the Middle East.

Prior to EHL Advisory Services, he worked in the hospitality industry with a Luxury Brand in various managerial positions for over 8 years. He then moved into the field of Learning and Development and worked with a Boutique Learning and Development Consulting firm, where in his last role he was heading a team of Master Trainers, Subject Matter and Process Experts and Instructional and User Experience Designers – executing customized and cutting edge Training and Consultancy solutions across Industry Verticals.

A graduate in Hospitality Management from the University of Huddersfield, he is a Train the Trainer, Trainer Mastery Class certified trainer and has completed a course on Gamification from the University of Pennsylvania.

He is fluent in English and Hindi and has a basic understanding of Bengali.

Areas of Focus:

  • Service Culture Design and Implementation
  • Customer Experience Definition and Excellence
  • People, Process and Product Development
  • Human Resources Cycle
  • e-Learning & Blended Learning Solutions
  • Hospitality Operations, Food & Beverage
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Lian Le Chew Senior Consultant China

Lian Le has around 30 years of work experience, of which 24 years were based in various cities in China covering senior management positions in Training and Human Resources.  She has extensive experience in HR management, pre-openings and worked with the Crowne Plaza in Xiamen, Jinan, Beijing; the InterContinental in Shenyang and Beijing.  In the early 2000, she made her base in Beijing and was actively involved in pre-openings and opening of the Raffles Beijing Hotel and Legendale Beijing Hotel.  She also worked for The China National Conventions Centre and Hotel, Regent Beijing, Park Plaza Beijing and The Peninsula Beijing.

In her roles, she covered the full range of Human Resources activities from recruitment, compensation & benefits, labour relations, performance management, total quality management, coaching & counselling, Learning & Development, succession planning, strategic HR pertaining to business impact, and also corporate training where she covered the region of China and Korea.  In recognition of her contributions,  She was awarded the High level Overseas Talents Award from Beijing Chaoyang District.

Lian Le holds a Bachelor of Arts and Master of Arts in Sociology from California State University.  Her life’s journey is to be humble, compassionate, kind and respect the earth we live in.

Areas of Focus:

  • Talent Development
  • Work Coaching and Counseling
  • Facilitation of related courses
  • Hotel Pre-opening
  • Human Resource Management
Zoe ZHOU

Zoe Zhou Consultant China

Prior to joining EHL Advisory, Zoe has over 15 years work experience in hospitality industry. She has a broad background in Operation Management (Room, F&B), Learning & Talent Management and Operation Support. Experienced in hotel preopening and operating.

Brand practices in Ritz Carlton, Conrad and Intercontinental (Luxury); Canopy by Hilton (Full Service) helps her have a comprehensive understanding in Brand Culture & Positioning, Business Structure Differentiation. Culture Establishing & Immersion, Core Value Transmission, Talent Development & Management, Trainings Facilitating, Learning System Building, Service Excellence & Experience Improvement, Customer Relationship Management, Loyalty Management & Enhancement and Leadership Management are her expertise.

She is native Chinese, speaks fluent English and learning Korean at the moment. While not at work, she enjoys exercising and traveling. Music, Foods and Art could always bring her inspirations.

Area of Focus:

  • Customer Excellence & Experience
  • Talent Development & Management
  • Front Office Management
  • Leadership/ Management
  • Culture & Branding
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Pierre Verbeke Senior Consultant Switzerland

Pierre Verbeke, Senior Consultant from our Lausanne office, is a long time professional in hospitality.   He has deep knowledge and expertise in hotel operations, in hotel openings.  In his role at EHL Advisory, he also guides clients in business planning and team management. Prior to joining EHL advisory, Pierre was Area Director for Rezidor, responsible for new projects in different countries, mainly Europe, North Africa and Eastern Europe. Before that, he was general manager in different hotels in Belgium leading passionate people towards achieving result.  He was also president of the Hotel association of Brussels and has an in-depth knowledge of the hospitality world and the challenges that face it.  He started his career in the catering department of an airline. A graduate of the Ecole Hôtelière de Lausanne, Pierre is also a certified LOTS coach for business planning. Born in Belgium, Pierre has lived in London, Brussels, Moscow and Lausanne. He is fluent in German, French, English, and Dutch.

Areas of Focus

  • Customer service design
  • Hotel operations
  • Pre-openings of hotel & restaurants
  • Asset management
  • Owners representation
  • Crisis & interim management
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Olivier Verschelde Senior Consultant Switzerland

As a Senior Consultant in the Lausanne office, Olivier brings his can-do attitude allowing him to continuously drive business, generate new opportunities and deliver clients with creative solutions in order to achieve measurable results. He thrives in multicultural environments and therefore travels the world to work on projects ranging from mixed-use destination projects to private medical facilities. Prior to joining EHL advisory, Olivier has been involved in managing a number of hospitality projects with one of them being a luxury boutique hotel & spa near Paris.  He has also taken the lead in the setup of several food and beverage outlets around Europe and Switzerland from conceptualization to opening.  The last one being a gastronomic restaurant that obtained a one Michelin-star rating 5 months after opening. A graduate of the Ecole hôtelière de Lausanne, Olivier is also a Project Management Professional (PMP) certified. His is a native Dutch speaker, is fluent in English and French, and can communicate in German and Spanish. Areas of Focus

  • Customer service design
  • Hospitality concept development
  • Business model generation
  • Food & Beverage
  • Restaurant & Hotel operations
  • Tourism Destination planning
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Sahdev Mehta Senior Consultant India

 

Sahdev is a commercial real estate and hospitality expert with over twenty years of experience in executive leadership roles with major international hospitality brands globally & blue chip Realty Propcos across south East Asia.

In his body of work he has successfully led multi-faceted high performing teams in top leadership roles across continents with responsibilities covering commercial performance, asset PNL yield, strategy, owner stake holder management, business development, liability management, valuations, transactions advisory and management & debt restructuring as a hotel & commercial RE turnaround expert.

Sahdev has led commercial performance management & operations for International hotel chains as a senior General Manager overseeing the entire project management scope and master planning for high value developments. He gives back to the industry as a mentor to budding executive leadership helping them grow and mature into the role.

A Harvard Business School alum and convocation speaker for the batch of 2017 Sahdev is a thought leader who frequently represents the industry contributing in leading forums across the region.

 

Areas of Focus

  • NPA turnaround & Liability Management
  • Capital Deployment & Advisory
  • Hotel Asset management
  • Valuations
  • Acquisition & Divestment Advisory
  • Project conceptualisation & master planning
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Manon Maréchal Junior Consultant Switzerland

As a Junior Consultant in our Lausanne office, Manon brings her sense of hard work, client relationship management and analytical skills to fulfill stakeholder’s expectations and create long-term partnerships. Having graduated from Ecole Hôtelière de Lausanne, Manon joined EHL Advisory as an Associate, where she worked closely with the advisory services team. She worked on several high-level projects including the development of a Food & Beverage franchise model for a luxury automotive brand, feasibility studies, market studies and implementing transformational changes to operations for cruise companies. Furthermore, she has been able to actively participate to academic audits, the development of two new learning centers as well as numerous tailor-made executive education programs.   Prior to returning to EHL Advisory, Manon worked as a project coordinator at the third largest pharmaceutical company in the world, where she was in charge of overseeing the development of a construction project, managing the relationship with key suppliers on a daily basis, as well as coordinating the project team activities. When she is not traveling and discovering new cultures, you will find Manon running half marathons, doing yoga by the lake or planning a trek in the desert. She is fluent in French, Italian, English and Spanish.

Areas of Focus:

  • Customer service design
  • Hospitality concept development
  • Opportunity and feasibility studies
  • Food & Beverage operations
  • Relationship management
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Jochen De Peuter Consultant, Switzerland

As a Consultant in the Lausanne office, Jochen puts the customer at the centrally of his approach. With efficient use of resources and well-determined activities, Jochen commits to creating significant added value for the customer and therefore a positive return on investment for the business. He is convinced that digital transformation, constant innovation, employee education and customer focus are fundamentals for a successful business. Prior to joining EHL advisory, Jochen worked in the online hotel distribution and hotel technology industry. He has proven outstanding results in customer acquisition, business development in new markets and relationship management across various markets in Europe. Jochen operated in demanding and fast evolving work environments.  This setting helped him to collaborate and think with the team so as to stay ahead of competition. Jochen holds an academical degree in economics and business administration, a post graduate degree in hospitality operations and an Executive MBA from IESE business school. He is a native Dutch speaker, business fluent in English, German, French and can communicate in Russian.

Areas of Focus

  • Customer service design
  • Online hotel distribution
  • Digital transformation
  • Business development
  • Digital marketing
  • Business analysis of SME and start-ups
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Abhishek Jakate Consultant Switzerland

As a Consultant in the Lausanne office, Abhishek brings his analytical approach in helping customers solve their toughest problems, be it concept feasibility or advising on hospitality business models for clients in real estate, banking or insurance industry. Prior to joining EHL advisory, Abhishek worked in a Business controller role for a private hotel company with three hotel & restaurant assets.  He was responsible for the company financials and assisted the general manager in the business turnaround and eventual disposal of some assets.  He also gained experience in operational restructuring at a luxury boutique property re-opened after extensive renovations.  His experiences have seen him work in Switzerland, South Africa, India, China, Saudi Arabia and Japan. A graduate of the Ecole Hoteliére Lausanne, Abhishek speaks English, German, Marathi and Hindi and can understand French.

Areas of Focus

  • Customer service design
  • Opportunity & Feasibility studies
  • Asset Management
  • Hotel asset valuation
  • Business model generation
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Jia Zou Associate China

Jia Zou joined EHL Advisory Services as an Associate in October 2018, after the accomplishment of a Master Degree in Marketing at the Nottingham University Business School. Her current role and responsibilities are related to the execution of the EHL Advisory Services marketing development in China.

Prior to joining EHL, Jia covered two relevant working positions for a year, firstly in the Sales & Marketing department at the Four Seasons Hotel Beijing and secondly in the Front Office at the Ritz-Carlton Beijing Financial Street. She has also worked in a service consulting firm in Beijing as event planner for government related departments. Possessing great passion towards the hospitality industry, Jia has developed and deepened the understanding of this field through her advanced study in an academic institution as well as the working experience.

Jia also holds a Bachelor’s degree in Hospitality Management achieved at the Beijing Hospitality Institute and the EHL academic certification. Jia is a native Chinese and speaks fluent English. During her leisure time, she adores staying with friends and enjoying outdoor activities. She is also a big fan of fitness and boutique café.

Areas of Focus

  • Customer service design
  • Opportunity and feasibility study and valuation
  • Strategic marketing
  • Hospitality concept development
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Jessica Müeller Junior Consultant Switzerland

Ruinong ZU_EN

Ruinong Zu (Adela) Consultant China

As the Head of Hospitality Advisory and Business Development, Ruinong is mainly responsible for business development and project supervision for the hotel and hospitality consulting sector in China.
Ruinong has over 15 years of experience in hotel pre-opening, operations, revenue management and consulting industry. She has worked in international hotel groups including Swire, Starwood, Marriott and InterContinental. Before joining EHL Advisory, Ruinong was the Vice President of Jones Lang LaSalle Hotels & Hospitality Group, Greater China. During the past eight years, she has participated in many hotel market and feasibility studies, brand development strategy, spot review, asset management, operator selection and contract negotiation, pre-opening planning, which covers midscale, upscale, luxury, boutique and resort assets in multiple cities.
Ruinong graduated from the Glion Institute of Higher Education in Switzerland and holds a Bachelor Degree in Business Administration in Hospitality Management. She is fluent in Chinese and English and has a practical command over the German language.

Areas of Focus
• Opportunity & Feasibility studies
• Strategic Brand Development
• Operator Search & Contract Negotiation
• Asset Management
• Revenue Management

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